RETURNS & REPLACEMENTS

Prepared to order. Handled with care.

MADE-TO-ORDER POLICY

All Clean Arc products are prepared to order and for personal use.

For hygiene and quality assurance reasons, we do not accept returns or exchanges once an order has been delivered.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or compromised, we will arrange a replacement.

To request a replacement:

• Contact us within 48 hours of delivery
• Include your order number and clear images of the issue

Once reviewed, a replacement will be issued accordingly.

LOST OR DELAYED ORDERS

If your order is significantly delayed or lost in transit, please contact us.

We will work with the carrier to resolve the issue and determine the appropriate next step.

CUSTOM ORDERS

All products are prepared bespoke to your selection, including scent preferences.

As a result, custom orders are final sale and not eligible for return or exchange.

IMPORTANT

By placing an order, you acknowledge and agree to these terms.